Sizing and fit
The Suffolk is only available in whole sizes. It runs true to size but if you are in between sizes we recommend sizing down.
U.S. RETURNS – TERMS & CONDITIONS
We only accept unworn returns from purchases made at full price on woolloomoolooshoe.com. Product must be returned in original condition and packaging. Any merchandise purchased from other retailers must be returned where purchased.
TO PROCESS YOUR RETURN & GENERATE A RETURN LABEL
Refer to the original shipping confirmation e-mail. There is a link to process your return.
Follow the instructions and print your label. Attach the label and a copy of your packing slip to the outside of the box.
Please allow up to 3 business days to receive your credit after our warehouse has confirmed receipt of your return.
For further questions, you can email firstname.lastname@example.org
– must be unworn, unused, have all tags, and include the original packaging materials.
– must be returned in original packing with labels, etc.
- Returns are not applicable on Special Price/ Final Sale items.
Depending on your financial institution, refunds normally post to your original form of payment within 1-5 business days after the date of processing. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active.
*Please note we do not refund any shipping charges.
We now offer exchanges! Simply return your unworn item and send us a messages in the chat bubble letting us know you want an exchange. Please note, we cannot guarantee inventory will be available when you request your exchange and return your original item. Please visit our exchanges page at the bottom of the site for more information.
RECEIVED INCORRECT ITEM
Please contact us directly at email@example.com if you received an incorrect item. We will process your return request as soon as possible.
If the correct item is available, we will ship the replacement once the wrong item has been received for return by UPS.
If the correct item is not available, either store credit or a refund will be issued once the returned merchandise is received and processed by our returns department (typically within 3-5 days of receipt of item)
We are unable to issue any form of credit without confirmation of the return by our returns department. You must use the Woolloomooloo Shoe UPS return label issued to be eligible for the store credit or refund.
TRACKING YOUR RETURNS
You may track your return with the tracking # provided on the returns label on ups.com
Please note that we reserve the right to reject orders or suspend your account due to suspicious activity or abusive returns.
Can I wash my shoes?
Of course you can! Click here for how to wash your wool sneakers.
Need to re-tie your elastic laces?
Click here for a video tutorial!
What’s your return policy?
Check out our return policy here.
How much is shipping?
Shipping is FREE on orders over $99!
(Applies to orders shipping within continental United States)
When will I get my shoes?
All orders placed by 2pm EST will ship that business day. Our warehouse is in Miami, FL and we ship UPS ground.
Woolloomooloo Shoes are made of one of the most sought-after natural materials in the world, Australian merino wool. Read more about merino wool’s benefits here.