Lightweight
Merino wool has an amazing strength to weight ration. It is over 6 times stronger than cotton and for its weight, is incredibly durable. Coupled with a air blown EVA outsole, our shoes are some of the lightest weight sneakers on the market. An average pair of our shoes weighs XX oz. A key factor in the tiring of feet, is the actual weight of your shoes.
BREATHABLE
One of Merino wool’s key characteristics is its breathability. Which also includes its ability to absorb moisture and release that moisture into the environment. This keeps you feeling cool and dry and less tired than a shoe made of plastic or leather that trap in moisture and heat.
Knitted
Wool has been used in footwear for many years, but mostly in a boiled or sheet stock format. When you spin wool into a superfine thread and digitally knit it, you promote strength, breathability and create a product that washes better, holds its intended shape and brings out all the natural benefits wool can provide.
Washable
Our merino wool is washable. Throw them in the washing machine on gentle cycle, cold water and let them air dry. This will reinvigorate all the breathability characteristics Merino wool exhibits.
Sustainable
Merino wool is a sustainable material created from the fibers of Merino Sheep bred in Australia. It can be washed sparsely, which saves energy and water. And at the end of its life, Merino wool is biodegradable.
Comfortable
All our sneakers (this does not include CAMDEN) feature removable footbeds made from a resilient material that maintains its cushion. Each footbed includes a layer of Merino wool for full coverage and comfort. Designed by an Australian orthopedic surgeon, our footbeds offer deep heel seats, arch support, and a metatarsal support bump for ultimate walking comfort.
Sizing and fit
The Suffolk is only available in whole sizes. It runs true to size but if you are in between sizes we recommend sizing down.
U.S. RETURNS – TERMS & CONDITIONS
We only accept unworn returns from purchases made at full price on woolloomoolooshoe.com..com within 60 days of receiving your order. Product must be returned in its original condition and packaging. Any merchandise purchased from other retailers must be returned where purchased.
TO PROCESS YOUR RETURN & GENERATE A RETURN LABEL
To initiate the return or exchange process and generate a shipping label for your returning shoes, simply click here. For returns, kindly note that it may take up to 3 business days to process your refund after our warehouse confirms receipt of the returned items. If you're opting for an exchange, once we verify the receipt of your returned shoes, we will promptly arrange the shipment of your exchange pair and send you the new tracking details via email, to the email address associated with your order.
For further questions click on the chatbox on the bottom left of your screen.
All returns:
– must be unworn, unused, have all tags, and include the original packaging materials.
– must be returned in original packing with labels, etc.
- Returns are not applicable on Special Price/ Final Sale items.
REFUNDS
Depending on your financial institution, refunds normally post to your original form of payment within 1-5 business days after the date of processing. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active.
*Please note we do not refund any shipping charges.
EXCHANGES
We now offer exchanges! Simply return your unworn item and send us a messages in the chat bubble letting us know you want an exchange. Please note, we cannot guarantee inventory will be available when you request your exchange and return your original item. Please visit our exchanges page at the bottom of the site for more information.
RECEIVED INCORRECT ITEM
Please contact us directly at customerservice@woollooshoe.com if you received an incorrect item. We will process your return request as soon as possible.
If the correct item is available, we will ship the replacement once the wrong item has been received for return by UPS.
If the correct item is not available, either store credit or a refund will be issued once the returned merchandise is received and processed by our returns department (typically within 3-5 days of receipt of item)
We are unable to issue any form of credit without confirmation of the return by our returns department. You must use the Woolloomooloo Shoe UPS return label issued to be eligible for the store credit or refund.
TRACKING YOUR RETURNS
You may track your return with the tracking # provided on the returns label on ups.com
Please note that we reserve the right to reject orders or suspend your account due to suspicious activity or abusive returns.
(Applies to orders shipping within continental United States)