FAQs

Can I wash my shoes?

Of course you can! Click here for how to wash your wool sneakers. 

Need to re-tie your elastic laces?

Click here for a video tutorial!

What’s your return policy?

Check out our return policy here.

Where are your shoes made?

We make our shoes In Asia and Mexico. The main reason: this is where Australian Merino wool goes to be cleaned and processed.  So basically, we try to eliminate as much shipping as possible throughout the supply chain.

How much is shipping?

Shipping is FREE on orders over $99!

(Applies to orders shipping within continental United States)

When will I get my shoes?

All orders placed by 2pm EST will ship that business day. Our warehouse is in Miami, FL and we ship UPS ground. 

Why Wool?

Woolloomooloo Shoes are made of one of the most sought-after natural materials in the world, Australian merino wool. Read more about merino wool’s benefits here.

What type of socks should I wear with my shoes?

Our shoes are designed to provide the best experience when worn barefoot. However, if you prefer to wear socks, we recommend choosing ones made from natural fibers, such as cotton or bamboo. Avoid synthetic materials like polyester or nylon, as they may generate friction against the wool lining over time, potentially causing premature wear.